Refund policy

Refund and Return Policy

At Land Cruiser Grilles, we take immense pride in the quality and craftsmanship of our products. Because our items are specialized automotive components, we enforce a strict return and refund policy.

Please read this policy carefully before making a purchase. By purchasing from https://landcruisergrilles.com, you agree to the terms outlined below.

1. Eligibility for Returns & Refunds

We only accept returns, exchanges, or refunds for items that possess a verifiable manufacturing defect.

We do not accept returns, exchanges, or refunds for any other reasons, including but not limited to:

  • Change of mind or buyer's remorse.

  • Ordering the wrong part, style, color, or model year for your vehicle.

  • Damage caused by improper installation, misuse, modification, or off-road wear and tear.

2. Reporting a Manufacturing Defect (Return Window)

If you believe your product has a manufacturing defect, you must contact us within 14 days of the delivery date (as determined by the carrier tracking info).

  • To initiate a claim, please email us at Kelly@RestorationSector.com with your order number.

  • You must provide clear photographic and/or video evidence documenting the manufacturing defect.

3. Inspection and Approval Process

Once we receive your claim and evidence:

  1. Our quality assurance team will review the documentation.

  2. If the defect is verified, we will issue a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

  3. The item must be shipped back to us in its original packaging within 7 days of receiving your RMA.

  4. Upon receiving the physical item, we will conduct a final inspection. If the defect is confirmed to be a manufacturing fault (and not a result of shipping damage, improper installation, or handling), we will process your remedy.

4. Remedies for Approved Defects

If a manufacturing defect is validated upon inspection, we will offer one of the following remedies at our discretion:

  • A brand-new replacement item shipped to you at no additional cost.

  • A full refund of the purchase price to your original method of payment.

5. Return Shipping Costs & Fees

  • For approved defects: Land Cruiser Grilles will cover all return shipping costs. We will provide a prepaid shipping label.

  • Restocking Fees: We do not charge a restocking fee for verified manufacturing defects.

6. Unauthorized Returns

Any items sent back to us without prior written approval and a valid RMA number will be rejected and returned to the sender at the sender’s expense.

7. Refund Processing Time

Once a refund is approved and processed, it typically takes 5 to 10 business days for the funds to reflect in your account, depending on your bank or credit card issuer.

Contact Us

For any questions regarding this policy or to submit a defect claim, please reach out to us at:

  • Email: Kelly@RestorationSector.com

  • Mailing Address: Restoration Sector/Land Cruiser Grills
    499 S 6th St #3
    Cottonwood, AZ 86326
    United States
    Phone: (760) 845-6764
    Email: info@restorationsector.com